Who runs MemoryMend
Someone is about to entrust us with the only surviving photograph of their grandmother. A name, an address and a route to a human being are the least they should have to hunt for.
Getting hold of us
By email, which reaches a person rather than a queue. Most messages are answered the same day and every one of them is answered.
No contact form, no chat window that opens itself, no reference number. If you have written before, replying to that thread is the quickest way back to the same person.
What to say
Include the link to your own page where you have one; it identifies the order so you need not describe it. Where the mend itself is the trouble, describe what looks wrong in your own words — three sentences beat any form.
A German trader, selling in sterling
The person named above trades from Germany. Sterling is what you are quoted and sterling is what leaves your account, with no VAT on top: the business is small enough to sit under the relief that country allows, so there is none to add.
Trading from there also means your scans fall under European data protection law rather than being shipped somewhere with weaker rules. Which firms handle a file, and for how long, is set out on the privacy page.
What we stand behind
What is written and shown on these pages is ours to answer for. A scan you send is not published anywhere: it lives behind an address given to nobody but you, and it is deleted to the timetable on the privacy page.
Should anything here be inaccurate, or belong to somebody who never agreed to see it here, tell us. It comes off the site first and is looked into second.
Where we link elsewhere
One or two pages send you to an archive, a museum or a maker of something we mention. What sits at the far end is outside our hands and is the responsibility of whoever keeps it. Each was in order on the day we linked to it; watching them all indefinitely is beyond us, so a word from you is what removes a link that has since gone wrong.
Rights in the work
The writing and the design belong to us. The photographs and the mends made from them belong to you — the terms set that out properly.
Each before-and-after you see was produced by this workshop from a genuinely damaged print, published with the written consent of the family who owns it. Nothing on these pages is a stock picture, and nothing ever will be.
Complaints arrive in the same inbox as everything else, and they are opened first.
Write to us
MemoryMend is run by Max. Writing to hello@memorymend.app reaches that person, not a queue.
Last changed 2026-08-22